Return Policy

Updated October 18th, 2026

Each piece is printed just for you when you order, so I’m not able to accept returns or exchanges for change of mind, wrong size, or color preference. Please double check your order before checkout.

Damaged, Defective, or Wrong Items
If your order arrives damaged, has a printing defect, or isn’t what you ordered, I’ll make it right. Please contact me within 7 days of delivery at jennifer@casasantosha.art with your order number and clear photos of the issue and the packaging. Once I review it, I’ll send you a free replacement or a refund, whichever you prefer. In most cases you won’t need to send anything back.

Lost Packages
If tracking shows your order as delivered but you haven’t received it, or it seems stuck in transit, reach out and I’ll help sort it out with the carrier.

Refunds
If a refund is approved, it will go back to your original payment method within 10 business days. Your bank or card company may take a little extra time to post it. If more than 15 business days have passed since I approved your refund, please contact me at jennifer@casasantosha.art.

Questions?
I’m always happy to help with anything about your order. Just email me at jennifer@casasantosha.art.